A well-known Mosman day care centre has been left without phone or internet coverage for almost three months, leaving teachers with limited contact and concerned about safety in emergencies.
The Lookout Early Education Centre at Georges Heights was disconnected without warning on Tuesday 9 February, with no word from Telstra on when their service will be restored. The centre had already converted across to a new NBN service last year.
Centre Director Victoria Herbert says the outage has forced teachers to use wifi dongles attached to their mobile phones, in a desperate attempt to remain connected with parents should the need arise.
“A working phone line and access to the internet is crucial for our business,” she said, “the centre has reverted back to old fashioned pen and paper, busy parents in a rush are struggling to sign in and out, and we reverted to mobile wifi to communicate with the outside world.”
“A carrier pigeon could deliver vital messages to our parents and staff faster than Telstra could.
“As each day goes by, we become more and more frustrated – to the point where we needed Mosman Collective’s help to get the word out.”